Backend preparation

Upload required data for platform build

Please provide the missing backend details and upload available files. If something is not ready, write “To be confirmed” so we can track it cleanly.

Main intake

Contact and rollout

These fields help us connect the uploaded files to the right vendor setup.

Organization nameContact personEmailPhoneOrganization typeRollout model

Customer and product data

Upload the file that contains customer, mobile number, location, product, serial number, and project details.

Current source systemAvailable upload formatCustomer/product data notesCustomer/product fileAccepted: Excel, CSV, PDF, Word, TXT

Technician data

Upload technician lists, region mappings, product skills, and reporting manager details if available.

Technician notesTechnician fileAccepted: Excel, CSV, PDF, Word, TXT

Workflow, SLA, and escalation

Provide the operational rules needed to build ticket, priority, and escalation logic.

Complaint categories by productSLA timings by priorityEscalation contactsComplaint/SLA fileAccepted: Excel, CSV, PDF, Word, TXT

Notification templates

Provide SMS/WhatsApp wording if already drafted. If not, share approval owner and template language preferences.

SMS template wordingWhatsApp template wordingAdditional notesTemplate/supporting fileAccepted: Excel, CSV, PDF, Word, TXTOther supporting filesAccepted: Excel, CSV, PDF, Word, TXT

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